Common questions
My barcode isn't found. What happens next?
If a barcode has no usable match, FoodSussed shows “Not on the app yet”. If it knows the product but not its nutrition, it shows “Calories and macros missing”. You can photograph the nutrition table, search for the food, or enter the numbers yourself. Once you save confirmed label details, the barcode is remembered for your next scan. If you choose to share it, the product details can be sent for review without your diary entry, account details or photo.
Can I scan an ingredients list without a barcode?
Yes. FoodSussed Snap reads a photo of any ingredients label. You need to be signed in and to have accepted health-data storage. Photograph the whole ingredients list, check or edit the text it reads, then FoodSussed estimates a processing Level and shows the ingredients behind it. The photo is processed in memory and not saved. An unreadable or incomplete list may not get a Level. Fair-use limits apply to Snaps; barcode scanning is unlimited.
What does the processing Level mean?
FoodSussed estimates how processed a food is from its declared ingredients, not from its category or name. Level 1 is minimally processed, Level 2 is a cooking ingredient, Level 3 is processed and Level 4 is ultra-processed. It is not a health or safety score or a judgement that a food is good or bad. See the method and worked examples.
What is the difference between the web tracker and the Android app right now?
The web tracker works in your browser now and needs a FoodSussed account. The Android app is not on Google Play yet, and there is no iOS download yet.
What is free and what is in the subscription?
The calculators and guides on this website are separate from FoodSussed and stay free. The planned FoodSussed subscription is €9.99 a month or €79.95 a year (£8.99 or £69.99 in the UK), with a 7-day free trial for eligible new subscribers. It includes Snap, food logging and barcode scanning, processing insights, the weekly review and every Coach feature. Charging is not switched on yet. When it is, you can still read, export and delete your data without a subscription; logging and the premium features need one.
How do I cancel?
Nothing is being charged today because charging is not switched on yet. Once it is, open your plan under Account and choose “Manage or cancel in Google Play”. Subscriptions renew until cancelled. Deleting your FoodSussed account does not cancel a Google Play subscription, so cancel it in Google Play as well.
How do I delete my account and data?
Open Account, choose “Delete account” and type DELETE to confirm. This deletes your FoodSussed account and its server records, and clears the account’s cached data and progress photos on that device, so export anything you want to keep first. Diaries kept on a device before you made an account, exported files and copies on other devices stay until you remove them. Consent records may be kept to show consent history; backups and security logs follow the periods in the privacy policy.
Before you send your message
Please include enough detail for us to understand the problem, such as what you were trying to do and what happened. For an account or sign-in issue, use the email address on the account. For a billing question, tell us which plan or purchase you are asking about, but do not send payment-card details. For food data, a product name, barcode and a note of what looks wrong are useful. We may ask a follow-up question if we need more information to investigate.
FoodSussed is for personal tracking and general food information. It cannot diagnose a medical condition or replace advice from a GP, dietitian or other qualified professional. If you are worried about an urgent health issue, contact an appropriate health service instead of using this form. If your request is about your personal data, choose “Privacy or data request”; we will handle it under the timeframe described in the privacy policy.
We use the details in this form only to reply to and follow up on your request. The form works without a FoodSussed account, so you can contact us before signing in or after deleting an account.